Have questions about the YouTube Product Finder extension? Need technical support or want to provide feedback? We're here to help!
We typically respond to all inquiries within 24 hours during business days.
support@marinerdigitalagency.com
For extension help, installation issues, and general questionsprivacy@marinerdigitalagency.com
For privacy policy questions and data protection inquiriesMake sure the video has captions/subtitles available. Try refreshing the page and clicking the extension icon again. If the issue persists, the video may not have transcript data available.
The extension requires Chrome or Edge browser. Make sure you're using a supported browser and have enabled extensions in your browser settings.
The AI may not have detected any products with high confidence in that particular video. Try analyzing videos with clear product mentions or reviews.
Step-by-step instructions on how to use all features of the YouTube Product Finder extension.
View Guide →Find answers to the most commonly asked questions about the extension and our service.
Read FAQ →Learn about how we protect your privacy and what data we collect (spoiler: very little).
View Policy →Rate the extension, read reviews from other users, and get updates directly from the store.
Visit Store →We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST).
For technical problems, please include your browser version and the specific YouTube video URL where you encountered the issue.
We love hearing from users! Your feedback helps us improve the extension and add new features that matter to you.
Before contacting support, try these quick fixes:
Refresh the YouTube page and try using the extension again. This resolves most temporary issues.
Make sure the video has captions/subtitles available. The extension needs transcript data to detect products.
Ensure you're using the latest version of Chrome or Edge for best compatibility.
Right-click the extension icon → Options → Clear History to reset any cached data.